1. Home
  2. FAQ
Frequently Asked Questions

B365 FAQ – Answers to all your questions

From registration to withdrawal — everything you need to know about b365, all in one place. Clear, detailed answers to all your questions.

50+
FAQ
8
Content
24/7
Live Support
English
Answers in your language
FAQ by Topic

What topic Have a question?

Click on any of the topics below, or scroll directly to find your question.

Account
Registration & Login
Deposit
Deposit
Withdraw
Withdrawal
Bonus
Offers & Rewards
Game
Slots & Casino
Security
Security & Privacy

About b365 FAQ

B365 is one of Bangladesh's most popular online gaming platforms. Thousands of Bangladeshi users register, play, and withdraw their winnings on b365 every day. Whether you're new or a returning user, it's natural to have questions.

This b365 FAQ page is designed to help you find answers to any question quickly — without needing to contact the support team. Registration, deposit methods, withdrawal rules, bonus terms, game rules — everything is explained here in clear, simple language.

If you're new to b365, start with the Account section. If you're an existing user dealing with a specific issue, go straight to the relevant section. If you can't find your answer here, our 24/7 live chat support is always available.

Account & Registration

All you need to register on b365 is an active Bangladeshi mobile number and a strong password. The registration process takes just 2 minutes. Note that KYC verification will be required later if you want to make withdrawals.
  • Active Bangladeshi mobile number
  • Age 18 or above
  • A strong password
  • Referral code (optional — enter one to receive a bonus)

No. Under b365 rules, each person may only hold one account. Creating multiple accounts will result in all of them being permanently closed, and any deposited balance may be forfeited. This rule is strictly enforced to ensure a fair playing environment for everyone.

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify the OTP, then set a new password. The whole process takes under 5 minutes. If your mobile number has changed, please contact the support team.

KYC (Know Your Customer) is the identity verification process required to make withdrawals on b365. You'll need to upload a photo of your National ID (NID) or passport. This keeps your account secure and helps prevent fraud. Verification is typically completed within 24 hours.

Yes. You can deactivate or permanently close your b365 account at any time. This can be done through your account settings or via the support team. Be sure to withdraw your balance before closing the account.

Deposits & Payments

b365 supports the most popular payment methods in Bangladesh:
  • Mobile Banking – Instant deposits
  • Nagad – Fast & reliable
  • Rocket – Dutch-Bangla Mobile Banking
  • Bank Transfer – For large amounts
  • Cryptocurrency – USDT, BTC (for selected users)

The minimum deposit on b365 is just BDT 500. This is among the lowest minimums of any gaming platform in Bangladesh. There is no fixed maximum deposit limit, though large amounts may require additional verification.

Deposits via Mobile Banking, Nagad, and Rocket are generally processed within 1–5 minutes for your balance to update. Bank transfers may take 1–2 business days. If your balance hasn't appeared after depositing, contact the support team with your transaction ID.

b365 does not charge any fees on deposits. However, your payment provider (such as Mobile Banking or your bank) may apply their own service charges in accordance with their own policies. Check your mobile banking app for details.

Withdrawals & Payouts

Withdrawal requests are typically 15 minutes to 2 hours processed. During peak hours or for large amounts, it may take up to 24 hours. Withdrawals may be held if KYC verification is incomplete, so make sure to verify your account in advance.

Minimum withdrawal amount on b365 BDT 500 and a daily maximum of BDT 5,00,000 Withdrawals are available. VIP members have higher limits. If you need to withdraw above the set limit, please notify the support team in advance.

Common reasons for a rejected withdrawal:
  • KYC verification not completed
  • Bonus wagering requirements not met
  • Suspicious activity detected on account
  • Incorrect payment details entered
  • Daily limit exceeded
Contact the support team to find out the reason.

Once a withdrawal has been initiated, it generally cannot be cancelled. However, if the request is still in "Pending" status, contacting support promptly may allow it to be cancelled.

Bonus & Promotions

b365 automatically awards a welcome bonus on the first deposit after a new registration. The bonus amount and terms may change from time to time. To receive the bonus, make sure the "Promotions" option is enabled in your account settings, and enter any referral code you have at the time of registration.

A wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example, a 30x wagering requirement on a BDT 1,000 bonus means you need to place BDT 30,000 in total bets. Wagering is generally completed faster on slot games. You can track your progress in the account dashboard.

b365's cashback offer returns a set percentage of your losses on a weekly or monthly basis — typically between 5% and 15%. The cashback is credited directly to your balance and can be withdrawn under limited wagering conditions. VIP members receive higher cashback rates.

You can find your referral link or code in your b365 account. When someone registers using your code and makes their first deposit, you'll receive a bonus. The referred user also gets a registration bonus. The more you refer, the more you earn.

Games & Betting

b365 offers a wide game library including:
  • Slot Games – 1,000+ slot titles
  • Live Casino – Baccarat, roulette, poker, blackjack
  • Fish Games – Action-packed fishing games
  • Sports Betting – Cricket, football, badminton
  • E-Sports – DOTA, CS:GO, LoL
  • Lottery & Crash Games

Yes. All games on b365 are powered by RNG (Random Number Generator) technology and verified by third-party auditors. Live Casino games are streamed live with real dealers. There is no possibility of any manipulation in the results.

Bet limits vary by game. Slots start from a minimum of BDT 10. Live Casino has a minimum of BDT 50 and a maximum of BDT 1,00,000. Sports Betting has a minimum of BDT 100. Higher limits apply for VIP members.

Yes, most slot games and some casino games can be played for free in demo mode. This lets you learn the rules and strategies without spending real money. However, winnings from demo mode cannot be withdrawn.

Security & Privacy

Yes, b365 is a licensed gaming platform. We use 256-bit SSL encryption to keep your personal information and financial transactions fully secure. In accordance with our privacy policy, your data is never shared with third parties.

Go to the "Security" section in your account settings and enable the "Activate 2FA" option. Each time you log in, a one-time OTP will be sent to your registered mobile number, protecting your account from unauthorized access.

Change your password immediately and notify the b365 support team. Our security team will investigate promptly and, if necessary, temporarily lock your account. Never share your password or OTP with anyone.

Mobile App

The b365 app is available directly from our official site's Download Page available for download. The Android APK can be installed directly. iOS users can add the web app by tapping "Add to Home Screen" in Safari. Always avoid downloading from third-party sites.

To install an APK on Android, enable "Unknown Sources" or "Install Unknown Apps" in your device settings. Then open the downloaded APK file and follow the on-screen prompts to install. For security, it's recommended to turn this setting off again after installation.
Responsible Gaming: Gaming is entertainment. Don't bet more than you can afford. If you think you have a problem, please visit our Responsible Gaming View Page.
Quick Links
Support

If you can't find your answer here, our support team is available 24/7 to help.

Useful Pages
App Download

Download the b365 app and play anytime, anywhere.

Download
Secure Platform: b365 is SSL secured. Your data and transactions are completely safe.
Get Started Now

No more questions? Then Start Playing!

Register on b365, claim your welcome bonus on your first deposit, and enjoy thousands of games.

Register Now Login App Download
1,000,000+
Registered Members
1,000+
Game Title
98%
Satisfied Users
24/7
Live Support
বাংলা