b365 Privacy Policy – Your Data is Completely Safe With Us

1 Introduction & Scope

B365 is an internationally licensed online gaming and betting platform built with the needs of users in Bangladesh in mind. This Privacy Policy ("Policy") applies to our website, mobile application, and all other digital services.

This Privacy Policy explains how b365 collects your personal information, how it is processed, how long it is retained, and what rights you have over your data. By using our platform, you are considered to have voluntarily accepted this policy.

B365 always complies with international data protection laws and standards. We believe transparency is the foundation of trust, which is why this policy is written in plain, straightforward language. If anything is unclear, do not hesitate to reach out to our support team.

2 What Information We Collect

Information Collected at Registration

When you create an account on b365, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address and country
• Preferred currency & language
• Username and password (encrypted)

Information Collected During Identity Verification (KYC)

During KYC verification, we collect government-issued ID (national ID card, passport, or driving licence), proof of address, and payment method details. This information is used solely for identity verification and anti-money laundering purposes.

Automatically Collected Information

Some information is collected automatically when you use our platform:

3 How We Use Your Information

B365 uses your personal information only for the specific purposes listed below. Your data is never used for anything outside this list:

• Service Delivery: Ensuring account management, payment processing, and gaming services.
• Identity Verification: Verifying your age and identity and completing the KYC process.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Customer Support: Resolving your questions and complaints.
• Promotions: Sending you bonus and offer updates with your consent.
• Legal Obligations: Sharing information with regulatory authorities when required.
• Service Improvement: Improving platform performance and enhancing the user experience.

4 Data Retention & Security

B365 uses multiple layers of security to protect your data. Our technical and organisational safeguards are outlined below:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Firewall Protection: Servers are protected by advanced firewall systems.
• Two-Factor Authentication (2FA): An added layer of security on your account.
• Regular Security Audits: Regular audits are conducted by independent third-party specialists.
• Access Controls: Only authorized personnel have access to specific data.
• Data Backup: Regular backups ensure zero risk of data loss.

Our servers are housed in ISO 27001-certified data centres with 24/7 physical security. In the event of a data breach, we will notify you as quickly as possible in accordance with legal guidelines.

5 Data Sharing Policy

B365 does not sell your personal data. However, information may be shared in certain circumstances:

• Payment Processor: Approved payment gateways including Mobile Banking, Nagad, and Rocket to process transactions.
• Regulatory Authority: Upon a valid order from a licensing authority or court.
• Service Provider: Cloud hosting, customer support, and analytics providers who are bound by our data privacy agreements.
• Fraud Prevention: With industry-level security partners to detect fraudulent activity.

6 Cookie Policy

Cookies are small text files stored on your device. b365 uses the following types of cookies:

• Essential Cookies: For login sessions and security — the site cannot function without these.
• Functional Cookies: To remember your language and preference settings.
• Analytics Cookies: To understand and improve how the site is used.
• Performance Cookies: For monitoring page loading speed and identifying technical issues.

You can manage cookies through your browser settings. Please note that disabling certain essential cookies may limit some features of the platform.

7 Your Rights Over Your Data

B365 respects your right to data protection. You have the following rights:

To exercise these rights [email protected] Email us or reach out via live chat. We will respond to your request within 30 days.

8 Children's Privacy

B365 strictly prohibits use of its services by anyone under 18. We do not knowingly collect personal data from minors. If we become aware that a user is under 18, their account will be closed immediately and any collected data will be deleted.

If you believe a minor is using b365, please contact us immediately.

9 Third-Party Links & Services

The b365 platform may include third-party services or links, such as payment gateways or game software providers. These third parties have their own privacy policies, and b365 is not responsible for their data practices.

We recommend reading the privacy policy of any third-party service before using it. All partners we work with adhere to strict security standards, and we regularly verify their compliance.

10 Data Retention Period

How long b365 retains your data depends on the type of information and applicable legal requirements:

• Account Information: For as long as the account is active, and 5 years after closure.
• Financial Transaction Records: A minimum of 7 years as required by law.
• KYC Documents: Up to 5 years after account closure.
• Customer Support Contact: Up to 3 years after last contact.
• Cookie & Session Data: Deleted at the end of the session or after a maximum of 1 year.

Once the retention period expires, your data is securely deleted or anonymized in a way that makes identification no longer possible.

11 Policy Updates

B365 reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or through a platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.

You can check the "Last Updated" date at the top of this page to see when the policy was last revised. We recommend visiting this page periodically to stay informed.

12 Contact

If you have any questions, comments, or requests regarding this Privacy Policy, please get in touch with us:

• Email: [email protected]
• Live Chat: Live chat support is available directly on the platform
• Response Time: Typically within 24 hours
• Support Hours: 7 days a week, 24 hours a day